We completed additional updates overnight and will continue to monitor system performance throughout the day. For ongoing updates, please check status.floorzap.info, or log a ticket at help.floorzap.com if you need assistance.
Posted Dec 17, 2025 - 09:08 CST
Monitoring
We have deployed a change to address the performance issues and are currently monitoring the results. For updates, please check our status page at status.floorzap.info, or log a ticket at help.floorzap.com if you need assistance.
Posted Dec 16, 2025 - 09:52 CST
Update
We are continuing to work on a fix for this issue.
Posted Dec 15, 2025 - 15:49 CST
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 15, 2025 - 15:37 CST
Investigating
We are experiencing intermittent issues that affect a small number of requests, causing some users to see temporary errors or slower responses.
During periods of high activity, one of our systems is overloaded while handling user sessions. This causes some requests to time out before they can complete.
The issue is understood, and corrective changes are in progress.