Degraded Performance - Floorzap

Incident Report for Floorzap

Resolved

This incident has been resolved. Floorzap performance has returned to normal operating levels. We appreciate your patience while our team worked to address the issue.
Posted May 19, 2026 - 10:55 CDT

Monitoring

Floorzap performance has improved and the application is responding within expected ranges. Our team is continuing to monitor before confirming the incident as fully resolved. A final update will be posted once monitoring is complete.
Posted May 19, 2026 - 10:34 CDT

Update

We're currently rolling back a recent change to resolve the performance issues. As part of this process, some Floorzap sites will be temporarily unavailable. We expect access to be restored shortly and will update this page as soon as the rollback is complete. Thanks for your patience.
Posted May 19, 2026 - 10:03 CDT

Identified

Update: We've identified the cause of the degraded performance and are working on a resolution. Floorzap remains accessible, though some areas of the app may continue to feel sluggish until the fix is fully deployed. We'll post another update once performance returns to normal.
Posted May 19, 2026 - 09:52 CDT

Investigating

We're currently experiencing degraded performance across Floorzap. You may notice slower page loads, delayed responses, or occasional errors while using the app. Core functionality remains available, but some actions may take longer than usual to complete. Our team is actively investigating the issue and we'll post updates here as they're available. Thanks for your patience.
Posted May 19, 2026 - 09:38 CDT
This incident affected: Production.